Find quick answers to your questions below...
Gator Watch Owners
Can more than one person track or call the same Gator watch?
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How come I can't download the Gator App onto my tablet?
How do I enter the emergency and whitelist numbers?
If I have trouble using the Gator App or Gator watch, who can help?
My child cracked the display. What do we do?
What do I do if my Gator watch is stolen or lost?
What number should be entered when I use the Voice Monitor feature?
What won't my Gator watch battery charge?
Where can I download the Gator App for my phone?
Why can't my Gator watch make calls ?
Why can't my Gator watch receive calls?
Why does the Gator App show my child is in a location he has never been?
Why is the location information not always precise?
Why is the tracking information not updating on the app?
Watch Information
Can I download the Gator App on Windows OS?
Do you do discounts if I have more than one child?
Does the pedometer work like other fitness trackers?
Does the watch come with a warranty?
How long does the battery last?
If I have trouble using the Gator App or Gator watch, who can help?
What colours are available?
Where can I download the Gator App for my phone?
Service Plan Information
Are calls from the Gator watch to a UK number outside the UK included in the 60 minutes/month?
Are my payment details secure on your website?
Can I cancel my service plan?
Can I make calls from the watch to numbers outside of the UK?
Can I resell my watch?
Can I see the minutes used on the Gator app?
Can I use my Gator watch abroad (outside of the UK)?
Can I use my own SIM card in the Gator watch?
Do I need to pay a monthly charge to use the watch?
Do you send a monthly call log?
How can I ask a question about my service plan?
How much do I pay for calls after I have used up the 60 minutes included?
How much will it cost to use the watch in countries outside of the EU?
I am on the £11/month no contract service plan. How do I stop or reactivate the service?
I want to take my Gator watch on holiday to France. Can I do that and how much does it cost?
Is it possible for my child to run up big phone bills?
What happens if my credit card details change?
When does the billing start?
When you make a call lasting 20 seconds, does it round up to 1 minute?
Which mobile networks does the Gator watch use?
Will it be very expensive to use the phone in the EU?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
How do I return my product?
What is your return policy?
Payment and Delivery Methods
Do you deliver to my country?
How do I buy/redeem a gift certificate?
What are my payment choices?
When will my order be dispatched and what are my delivery charges?
How do I use a coupon?
When will my order be dispatched?
Exchange and Return Policies
Exchange and return policy
Privacy Policy
Security
Pricing and Billing
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Contact information
How do I contact you?